FAQs & Policies

Although we can occasionally accommodate walk-ins, we do ask that you make an appointment, as we cannot guarantee that someone will be available to see you on a walk-in basis. Please call our office at 573-659-7546 (SKIN) to schedule your appointment.  Often, about 2 weeks in advance is sufficient. If you call after business hours, please leave a voice message stating your name, phone number, and appointment preferences, and we will contact you as soon as possible.

Clients are welcome to specify who they prefer to see for their appointment.

If you are a new client or you are coming in for your first treatment where paperwork is required, we ask that you arrive to your appointment early.

NEW CLIENTS - please arrive 5-10 minutes early

PAPERWORK - please arrive 10-15 minutes early

LATE ARRIVAL - If you arrive late to your appointment, we will do our very best to accommodate you, but your service may need to be shortened or we may need to reschedule altogether.  

Please give us as much notice as possible if you cannot make it to your appointment.  We kindly ask for at least 24 hours notice for appointment cancellation and rescheduling.  Multiple last-minute cancellations or appointment rescheduling may be subject to a $30 cancellation fee.

NO-SHOW POLICY
We are very understanding when life happens.  Upon your second missed appointment without giving prior notice, a missed appointment fee of $30 will be charged and payment is required prior to rescheduling.  We appreciate your understanding.

EMERGENCY
We understand that unforeseen circumstances can occur. Missed appointment fees may be waived at our discretion in the event of emergencies or exceptional circumstances.

office phone: 573-659-7546 (SKIN)

Payment is due upon the completion of any service. We accept cash, personal checks, all major credit cards (Discover, MasterCard, Visa, and American Express), and mobile payment (Apple Pay or Google Pay). Gift Certificates are also a valid form of payment for both products and services unless specified otherwise.

Gratuities are not necessarily customary for clinical treatments but are often given to show appreciation for spa services such as facial treatments and waxing services. Gratuities are never expected for any service but may be given at your discretion to show your appreciation for exceptional service.

Everyone loves to be pampered! Whether it’s a good friend or that special someone, a gift certificate to New Skinsations is perfect for any occasion. Gift Certificates are available in any amount for purchase in the office, or over the phone. Specific amounts are available via our online store.  Gift Certificates may be applied to any products or services of your choice.  There are no refunds on gift certificates once purchased.

GO TO ONLINE STORE GIFT CERTIFICATES...

Call 573-659-7546 (SKIN) or email info@newskinsations.com ahead at any time to request your products! We can prepare your ticket and have your order up front and ready for you to pick up.  We can also look up any item you've purchased from us, so you don't have to always know exactly what you're using.  Pay over the phone or when you come in to pick up your products!

If you ordered from our online store and need it sooner, simply call our office and we will expedite the process!

You have 30 days from the date of purchase to return any unopened product for a refund.  We have samples of many of our products available at no charge for you to try before buying.

jane iredale purchases only - you have 2 weeks from the purchase date to return an open or unopen item.

 A referral is an ultimate compliment -- we appreciate your referrals so very much!